Assessment Tools, User Guides, Videos ...

EFQM User Guides - designed to help organisations by giving examples of common approaches, techniques and methods which support the practical deployment of the EFQM Excellence Model. These include guides on Lean & Six Sigma, DMAIC improvement methodology, understanding an organisation's stakeholder, perception surveys, net promoter score, Enterprise 2.0, the EFQM Management Document, and a Benchmark Scoring Report based on the scores of the EFQM Award 2011, 2012 & 2013. •Assessment tools - a set of ready-to-use tools to do an assessment within your organisation, from a beginner to a more mature status. •Videos - learn more through watching short videos from our webinars, member sharing their good practices, presentations at the EFQM Forum, and many more...