February 2016

Excellence in Action - February Special

Dear readers, 

Following the message from the EFQM Board of Directors (Newsletter January 2016) about increasing the focus on delivering high added value for our member organisations, EFQM is developing specific Assessor pools qualified to deliver this

 high added value through the different recognition levels: EFQM Committed to Excellence, EFQM Recognised for Excellence and EFQM Excellence Award.​

For this reason a dedicated scheme has been created to support the “Assessor Development Path”, which starts from when becoming an EFQM Assessor (EFQM Assessor Training, EAT), able to be an effective assessor at the first step in the EFQM recognition process C2E (and internal - peer assessments), followed by becoming a “Qualified Assessor” (Qualified Assessor Training, QAT) which already requires experience of having acted as an EFQM Assessor. These qualified assessors will be able to deliver the high added value for organisations (over 300 points) which will be recognised by the R4E programme.

Finally, EFQM is creating a pool of “world class EFQM Assessors”, who will be invited to join the EFQM Award Assessor Training to deliver high added value for member organisations (600 points and over) which are participating in the EFQM Excellence Award programme.

Aside from this important piece of news, you will read about our new Polish partner and get to know them but also our Prime Alliances. We have signed indeed several agreements over the years in different fields but always linked to our strategy. You will enjoy a short article on Agility and Industrie 4.0 which will give you a before taste of the Good Practice Visit to come this April. It will be hosted by Robert Bosch plant Blaichach (Germany) and it promises to be a high level event with several opportunities to learn and put your newly gained knowledge into practice.

In this issue of Excellence in Action, we also share with you news from our Representative Offices and more specifically from our Middle East Office. We have recently signed agreements with the University of Wollongong in Dubai which you can read about on page 14. You will also get to know our representative, Ms Isra’a Mobideen.

Finally, we would like to remind you that the EFQM Forum 2016 will take place on September 29 and 30 in Milan, Italy. Registrations will open in April and we hope you will be able to join us to celebrate the 25th anniversary of the EFQM Excellence Model but also of the EFQM Excellence Award.

Please enjoy reading this edition of Excellence in Action.

Léon Tossaint


Our new Polish Partner

The Foundation for the Development of Wroclaw University of Economics is a non-profit organisation that was founded to support the development of the University.They aim to be a leading organisation in Poland that offers management solutions based on the EFQM Excellence Model...

Pioneer of Industrie 4.0

The factory of the future is situated at the Bosch site in Blaichach/ Immenstadt in Southern Germany. Here, a workforce of 3,150 people manufacture mainly electronic brake control systems (ABS/ ESP®) within the international Bosch production network. In just one year, the company increased its production by more than 20 percent. As a result, Bosch Blaichach received the renowned German Industrie 4.0 Award in 2015.

Get to know the EFQM Middle East Representative

Isra’a Mobideen, a Master of Quality Management graduate (2013) from the University of Wollongong in Dubai (UOWD), has recently been appointed by EFQM, the Foundation behind one of the world’s most well-known management frameworks, to head up the organisation’s new Middle East office.

UOWD and EFQM sign a MoU to boost joint commitment to sustainable excellence

The University of Wollongong in Dubai (UOWD) and The European Foundation for Quality Management (EFQM) have signed a Memorandum of Understanding (MoU) to boost their commitment to sustainable excellence through joint activities. The MoU was signed by Professor Mohamed Salem, President of UOWD, and Leon Tossaint, EFQM's Chief Executive Officer, at a ceremony held at UOWD's Dubai Knowledge Village campus.

The new EFQM Training Portfolio

Last year we dramatically improved the EFQM Excellence Award’s process and increased the added-value organisations get from entering this assessment programme. But this was only the first step of a deeper change… Indeed, we started working on further improving our Assessor Training Portfolio due to the strong need of having high level qualified assessors who can get beyond the strategic thinking of an organisation to deliver high added value for Applicant organisations.

Read more below or in PDF here


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