Dubai Electricity and Water Authority (DEWA) combines the strengths of the public sector with the best private sector practices, creating a unique operational model of excellence that delivers world-class results.
2013 EFQM Excellence Prize Winner in "Adding Value for Customers"
“People from Nïlufer have a clear focus on the customer (the citizen). They not only add value by understanding and fulfilling customer needs, expectations and opportunities, but by anticipating future demands and expectations, contributing to the modern life standards enjoyed by Nilüfer citizens.” Jose Antonio Calvo, Assessment Team Leader
"People in Nilufer are very proud of their municipality thanks to the focus on the citizen and progressive mind-set. It is clear that Internal policies and management approaches are enabling this motivation." Annemie Simkens, EFQM Team Leader
"Municipality of Dzierzoniow has a strong commitment to improvement and the assessment team feel sure that they will achieve many successes in the years to come and become an exemplar of public administration across Europe." Paul Evans , Assessor Team Leader