WHEN DID YOU START USING THE MODEL?
We have used the EFQM Excellence Model since WDH was created in 2005, as our corporate improvement tool and have embedded it in our planning and performance processes. It helps us ensure that our resources are planned and deployed to maximise the impact on the results. In 2008, we achieved "Regional Business of the Year" in the North of England Business Excellence Awards and were the UK Excellence Award winner in 2010. In 2012, we became European Finalists (the only UK entrant nominated and the first housing association to reach this level) and European Finalists again in 2013, securing the top accolade for "Adding Value for Customers". In 2015, we were then awarded "European Business of the Year" and more recently, we have continued to build on this success and have worked hard to act on suggestions for improvement from previous assessments.